Privacy policy

1. Information We Collect

We may collect and store the following information when you visit or interact with our website:

Personal Information: Name, email address, payment details (including credit card information), communications, and personal profile.
Technical Information: Internet protocol (IP) address, login data, browser type, time zone setting, and usage data such as page interaction and response times.
Transaction Information: Details you provide when conducting a transaction, including name, email address, and related data.

2. Why We Collect Your Information

We collect your information for the following purposes:

To provide and operate our services.
To offer customer assistance and technical support.
To send updates, promotional messages, or personalized notices.
To improve our website and services using aggregated statistical data.
To comply with applicable laws and regulations.

3. Data Storage and Security

Our company is hosted on the Wix.com platform, which provides a secure online platform for offering our services. Your data may be stored through Wix.com’s data storage, databases, and applications, which are protected by secure servers and firewalls.

For payments, all direct payment gateways offered by Wix.com adhere to PCI-DSS standards to ensure secure handling of credit card information.

4. How We May Contact You

We may contact you for purposes such as:

Updates regarding your account or transactions.
Resolving disputes or troubleshooting.
Sending surveys, promotional materials, or service updates.
We may reach you via email, telephone, or text messages.

5. Managing Your Data

If you would like to access, correct, amend, or delete your personal information, or if you no longer want us to process your data, please contact us at:
outreach@velveteenensemble.com

6. Policy Updates

We reserve the right to update this privacy policy at any time. Changes will take effect immediately upon posting. If material changes are made, we will notify you on this page, outlining the updates.

7. Contact Us

If you have any questions about this policy or how your information is handled, please contact us at:
outreach@velveteenensemble.com